Return & Refund Policy
Last updated: 10th Nov 2021
Thanks so much for joining my community.
Please read this policy carefully. This is the Return and Refund Policy of M/s. Digital Democracy.
1. Digital products
There are no refunds issued for digital products.
We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.
Online Training Programs
Your satisfaction with your Program is important to us. While we don’t offer refunds for purchases, certain programs will offer up to, but no more than, a 7-Day 100% money-back guarantee for the Program purchased. We know how much of a game-changer this approach, tools, and program can be for you if you do the work, so if you (1) follow the money-back guarantee rules spelled out on that programs sales page, (2) send an e-mail to request your money back to contact@ustaad.live, you may be issued a refund.
2. Coaching & Consulting
There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.
Upon providing deposit or full program payment you are authorizing USTAAD to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all instalments, if any must be paid on a timely basis.
Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together. If you’re late for your appointment, you lose that time. If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments and be on time as well.
3. Lapsed Services
We understand life happens and circumstances may prevent you from starting or even completing your consulting/coaching within an appropriate timeline. However, if you pay for coaching/ services and fail to start or have your initial session with one (1) month of your initial payment, you forfeit any payments received and no refunds will be issued. Attempts will be made to provide you with a comparable service through a digital product or online program within one (1) month of your initial payment; however, 1:1 consulting/coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment.
4. A Note on Payment Plans
If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly be turning your details over to my friendly collections agency.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
5. Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@ustaad.live
[ INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK – https://www.facebook.com/settings/?tab=ads GOOGLE – https://www.google.com/settings/ads/anonymous BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
6. DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
[[INCLUDE IF LOCATED IN OR IF STORE HAS CUSTOMERS IN EUROPE]]
7. YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
8. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
[[INSERT IF AGE RESTRICTION IS REQUIRED]]
9. MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]].
10. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
11. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@ustaad.live or by mail using the details provided below:
SF-5, 2nd floor, Aakriti Business center, Aakriti ecocity, BHOPAL, MP, 462026, India